Virtual Champs specializes in providing exceptional customer experience and contact center solutions. Their offerings extend to various sub-services, including inbound customer support, outbound telesales and retention, data entry and processing, email support, CRM data cleansing and enrichment, as well as sales chat and live demonstrations. Additionally, they engage in lead research and list building, appointment setting, talent sourcing and screening, onboarding administration, payroll processing, legal process outsourcing, and technical support at both tier 1 and tier 2 levels. This comprehensive suite of services is designed to meet diverse client needs across multiple channels.

In addition to their core customer experience and contact center services, Virtual Champs offers a range of additional capabilities. These include back-office operations, finance and accounting services, and software engineering and product development. This expanded service portfolio allows them to support clients with comprehensive solutions that address various business needs.

Founded in 2014, Virtual Champs has been in operation for approximately ten years as of 2024. Established with a vision to provide top-tier business process solutions, the company has developed a strong reputation in the industry by focusing on cost-effectiveness and high-quality service delivery.

Virtual Champs serves a diverse range of industries, focusing primarily on Real Estate & Property Management, Healthcare & Life Sciences, and Technology & SaaS. This industry-specific expertise allows them to tailor their services to meet the unique operational demands of their clients.

Virtual Champs operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, allowing for cost savings and access to a broader talent pool. This model enables the company to efficiently cater to clients primarily in the United States and Australia, leveraging technology and remote teams to ensure high-quality service delivery.

Small and medium businesses can find significant value in partnering with Virtual Champs. The company’s extensive service portfolio and flexible delivery model are well-suited to support the growth needs of SMBs. By offering scalable solutions, Virtual Champs enables these businesses to enhance their customer engagement and back-office operations while maintaining cost efficiency, ultimately allowing them to focus on core business growth.

While Virtual Champs provides a robust range of services that can appeal to enterprises, its strengths lie more in supporting small to medium businesses. Larger companies may find it beneficial to evaluate their specific needs against the scope of services offered. However, the company’s commitment to high-quality service delivery and client-centric approach can still provide reliability for enterprises seeking outsourcing solutions in specific areas.