Woxforce specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on providing comprehensive inbound customer support and technical support across Tier 1 and Tier 2 levels. Additionally, they offer a range of services including customer and marketing analytics, data entry and processing, as well as outbound telesales and retention strategies. This ensures that they cater to various customer needs effectively.

In addition to their main offerings, Woxforce provides an array of other services that enhance their operational capabilities. These include back-office operations, sales and lead-generation services, as well as advanced analytics and data services. This extended portfolio enables them to support clients in various aspects of their business processes.

Woxforce was established in 2018, marking its entry into the business process outsourcing industry with a vision to enhance customer interactions. As of 2024, the company has been operating for six years, during which it has developed a robust portfolio of services aimed at elevating customer experiences.

Woxforce serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This broad focus allows them to tailor their services to meet the specific needs of each sector.

Woxforce boasts a workforce of between 201 to 500 employees, positioning them as a medium-sized company. This size allows them to maintain a balance between personalized service and operational efficiency, enabling them to effectively cater to their clients' needs.

Woxforce presents a strong option for small and medium businesses (SMBs) looking for reliable outsourcing partners. With their medium-sized workforce and a comprehensive suite of services, they are well-equipped to support the growth of SMBs. Their focus on customer experience and back-office operations allows these businesses to enhance efficiency while concentrating on core activities.

Woxforce is particularly suited for enterprises and large companies that require sophisticated service solutions. Their experience across various industries, combined with their extensive service offerings, positions them as a reliable partner for large-scale operations. Enterprises can benefit from Woxforce's capabilities in customer experience management and analytics, ensuring their complex needs are met with efficiency and expertise.